So I remembered this good idea which was raised at the time we were struggling to get the domain names paid:
Quote from: Baron Alexandreu Davinescu on June 30, 2022, 06:37:40 PM
We get a good deal on hosting from DoRoyal, compensating for how much were overpaying for domain names, but we might want to think about lodging an official complaint about how this was handled.
Well, I did raise this idea in Cabinet, and Cabinet agreed that it would probably be a good idea. But when I went to the DeRoyal site to find out whether there were formal "complaint raising" procedures, I found that the Burgermeister had had a further issue with the billing at DeRoyal - namely, that they'd charged him double for the
talossa.com domain name that was supposed to be included in the hosting.
The owner of the company apologised for the error and thanked Istefan for pointing it out, and gave us credit on future domain renewals by way of an apology. So given that I'm not sure that adding an additional complaint about the
previous billing drama would add any value. I would like other's opinions on whether to just leave it there, including the Burgermeister's.
Wait, why would we be grateful that they not only increased rates significantly with no notice, but also screwed up our billing and double-billed us?